Even happy, 74% of users want to change mobile operator

The Brazilians demonstrated satisfaction with mobile phone services. More than 70% of the users of prepaid and almost 80% of those who use postpaid and control are satisfied with the quality of the data network. Still, most would trade the your service provider. CVA Solutions research shows that 74% would like to change operator, number 10 percentage points greater than the registered a year ago. Pocket. Search for lowest cost is the main reason for the change. The study MNOs, the CVA Solutions, held in July 2018, heard 7000 respondents across the country, with 3,946 with prepaid and postpaid plan 3,096 and control. This is the ninth edition of this study. Can improve. The survey found that most complaints concern the sign, with about 60% of the respondents with complaints of lack of signal. In addition, more than 40% consider meeting the unsatisfactory squares. As the study of the CVA, the number of prepaid cellphones has dropped and people are using more 4 g.